We currently deliver only within the continental United States. Orders placed from outside this area cannot be accepted, and we do not offer international shipping.
Every order ships free of charge. No shipping fee is added at checkout, regardless of order size.
Processing and delivery
Orders are handled Monday through Friday, excluding holidays. After your order is placed, we need 1–2 business days to prepare and hand it to the carrier. Once it leaves our facility, delivery normally takes 3–5 business days. In most cases, orders reach customers within 4–7 business days after the order is placed. Carrier delays can still happen, especially around holidays or severe weather.
Carriers
The carrier is selected when your order ships, based on the destination, package size, and service availability. Depending on the order, the carrier may be United States Postal Service, UPS, or FedEx. If tracking is available, we send it to the email address provided at checkout.
Address accuracy
If you notice an error in your shipping address, contact us right away at info@teguonline.com or +1 785-285-0566. If the order has not shipped yet, we may be able to correct it. After an order has shipped, address changes are usually not possible.
Delays and delivery issues
We are not responsible for delays caused by weather, carrier problems, or incorrect address information provided at checkout. If tracking shows the package as delivered but you cannot locate it, please contact the carrier first, then reach out to us so we can help.
If you have any shipping questions, email info@teguonline.com or call +1 785-285-0566, Monday – Friday, 9:00 AM – 6:00 PM Central Time.