Welcome to teguonline. Below are answers to common questions about our store, shipping, returns, and payments.
Q: Where do you ship?
A: We ship within the continental United States only. We do not ship internationally at this time.
Q: How much is shipping?
A: Shipping is free on all orders within the continental United States.
Q: How long does shipping take?
A: Orders are processed in 1–2 business days. Delivery usually takes 3–5 business days after shipment. Most orders arrive within 4–7 business days after the order is placed, but carrier delays can happen.
Q: Which carriers do you use?
A: The carrier is chosen at shipment based on destination, package size, and service availability. Available carriers may include United States Postal Service, UPS, or FedEx.
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, and PayPal.
Q: What is your return window?
A: Returns are accepted within 30 calendar days after delivery.
Q: What condition must returns be in?
A: Items must be unused, in original packaging, and include all parts and accessories. If an item arrived damaged, defective, or incorrect, contact us within 30 calendar days after delivery.
Q: Are returns free?
A: Yes. Return shipping is free for approved returns, and we do not charge restocking fees.
Q: How long does a refund take?
A: After we receive and inspect your return, we process the refund within 1–2 business days. It usually takes 7–10 business days for the refund to appear on your original payment method. Your bank or payment provider may need additional time.
Q: Do you offer exchanges?
A: We do not offer direct exchanges. If you need a different item, please return the original item and place a new order.
Q: How do I contact teguonline?
A: Email info@teguonline.com or call +1 785-285-0566, Monday – Friday, 9:00 AM – 6:00 PM Central Time. You can also use the contact form at the bottom of the Contact Us page.
Q: Is teguonline an independent store?
A: Yes. teguonline is an independent online retailer. We manage our own store, product selection, order processing, and customer support.
Q: Do you sell personal information?
A: No. We do not sell personal information. For details, see our Privacy Policy.